FAQ – Joy Truck Game
1. How can I help contribute to the beneficiaries?
You can help just by playing the game as many times as possible. The higher the scores accumulated, the higher the chance of fulfilling the needs of the beneficiaries. Help the Joy truck accumulate the fuel required to send the help to the beneficiaries each week. The game refreshes each week to help the weekly featured beneficiary.
*Each week, the scores accumulated from the whole of Singapore will be transferred to cash ranging from $2,000 to $10,000. These contributions will be gifted to the beneficiary of the week.
*With the exception of the first episode (scoring accumulation from 7 May to 28 May 2013 midnight), the scoring accumulation for subsequent episodes will be from Wednesday to the midnight of the following Tuesday.
2. How do I know which beneficiary I am helping when I play the game?
In the Beneficiary tab, there will be an indicationby the side of the featured beneficiary that you will be helping this week.
3. Why do I have to enter my name and last four digit of my mobile number before playing the game?
We will need this information so that we can detect the unique player names in our Leader Board.
4. Will there be any charges to play the game?
The game is free of charge to play on desktop or on mobile.
HOWEVER, depending on your mobile subscription plan, data charges might incur and be chargeable by your service provider.
TECHNICAL ISSUES :
5. Why can’t I access the game on my desktop/laptop?
This game is accessible via Safari 5 and above; Firefox 19 and above; and Chrome.
6. What should I do if I see a black screen when I click the game button on my desktop / laptop?
This means that you are accessing the game from an unsupported platform. You may wish to try accessing via the above mentioned browsers.
7. How else can I play the game if I do not have the above browsers?
Simply download the Toggle Now appon the iTunes store on your mobile (iPhone/iPod Touch/ iPad with iOS4), or the Google Play on your Android device (ICS and above).
8. Will there be any charges to play the game?
There will not be any charges for this app. HOWEVER, depending on your mobile subscription plan, data charges might incur and be chargeable by your service provider.